01424 718800 - Narrowboat/Yacht/Motorboat
01702 710041 - Dinghy/Sailboard/Small Powercraft
Actual extracts from genuine client letters
Both of us have been so impressed with the all-round service. From the first phone call to the payment for the rudder, everyone has been helpful & extremely quick. Amazing is an understatement.
The claim service received was excellent as very prompt, very professional and very helpful. Many thanks as I will be able to sail again tomorrow.
Linda - as always, was excellent. Your service was excellent! Faultless!
Superb service - thank you Linda - you were so efficient & my son was able to get back on the water the next weekend. Really impressed. Thank you.
Thank you Linda for your prompt resolution of this. I have never made a claim on insurance despite sailing boats for many years and I am really pleased with the service from Newton Crum.
I was very pleased with the way my claim was handled. This is the first insurance claim I've made and I was pleasantly surprised at how quickly it took to receive a replacement boom. Thanks very much!
I have been very impressed by the speed and efficiency with which this claim has been settled. Many thanks.
Linda was excellent and very helpful throughout. We have always had a good service from Newton Crum.
27.06.16 - Thank you for this amazing service. I will recommend you to all my friends. I have never had a claim settled so efficiently.
The service we have received from Newton Crum has been second to none. We will be recommending you to all our fellow sailors.
I would like to thank Linda Ransom for all her help and it was a pleasure to work with Linda to deal with my claim.
I wonder if there is anyway that I can put on record how immensely pleased I have been with the service you have provided. You approved the claim literally within a few hours. You simply could not have been more helpful and I have frankly never experienced support like it. Thank you very much indeed.
Linda was superb!! Brilliant friendly professional help.
The service was excellent. Linda Ransom was extremely helpful and made the whole process really simple. My first contact regarding the claim was Monday and the cheque was delivered on the Saturday. It doesn't get better than that. Well Done Team!
Linda Ransom is always friendly and very quick to respond. Claim was completed online but all easy and straight forward. Thank you for your excellent customer service.
Linda Ransom was absolutely on the ball and made me feel a valued customer.
Very efficient and friendly service. Much better than I experienced with a previous insurer.
Quick and efficient service, all my queries were dealt with promptly with good advice given. Thank you.
My claim was dealt with by Linda Ransom, who was very clear and efficient, and speedy! Many thanks.
Fabulous service AGAIN. Linda brilliant. Terrific to keep one contact thro' the whole process
Filled in claims form online. Response was very quick and communication brilliant throughout. Surprisingly simple, quick and totally free of aggravation. Thank you- I wish the rest of life was so straight forward. P.S. Repair to boat is excellent - impossible to see repaired area.
All who dealt with our claim were excellent. We could not have asked for better service. Thank you.
Thank you to Linda for her understanding in this claim. I was amazed to receive settlement within 48 hours of completing the claims process.
Good lines of communication & helpful advice. Cheque received by return. Emily a star - well done & thank you for your guidance & assistance.
We have been extremely impressed with your recent help with my daughters dinghy claim. Would definitely recommend you to friends.
Excellent prompt and friendly service. Many thanks and I would personally recommend Newton Crum to anyone else.
Thank you for your kind help and flexibility with this claim - it was a delight to deal with you.
I cannot speak highly enough of your service and would recommend your firm to anyone.
Linda kept me fully informed at all stages. From receipt of online claim, to passing to underwriters to sourcing a replacement rudder. Within 24 hours of placing claim a replacement was dispatched. Excellent service.
I found your telephone system very good indeed. Linda Ransom was excellent. I can not fault your service. Please don't change.
Everyone very helpful and quick. Very simple replacement procedure as the Laser Centre had all our info and were expecting the phone call order. All I paid was the excess. Brilliant. Very impressive!!
RECEIVED FROM A THIRD PARTY - Thank you for all your assistance in this matter. All very satisfactory.
RECEIVED FROM A THIRD PARTY - I was so impressed with the way that my claim was arranged that I have now insured my dinghy with you & it was cheaper.
I am very satisfied with your service. Linda was helpful and sympathetic to the circumstance of my claim and I will have no hesitation in recommending Newton Crum to colleagues.
The claims staff at Newton Crum enabled me to settle the claim quickly and easily. For that excellent service, I would like to express my sincere thanks.
I would like to thank Linda Ransom for her very efficient and understanding handling of my claim. All my questions were answered quickly.
I would thank Linda, very prompt service & replies to mails - thank you.
We just find your service incredibly friendly and efficient and are constantly recommending you to boating friends. Mrs L Ransom was excellent. Many thanks.
The service we have received has been very efficient and the claim resolved very much to our satisfaction. We have dealt in particular with Linda Ransom via email and would like to thank her for her help and very efficient responses.
After damaging my Laser Centreboard I received superb swift service from Emily at Newton Crum. I was very grateful for the efficient and courteous response. Thank you.
Contact by phone & email - polite, informative. My first experience of claiming on any insurance (except car) was a good one. Thank you.
I would not have any problem recommending Newton Crum. First Class service. Thanks.
Thank you for making it an easy and quick process.
The service was fast & efficient and I will certainly recommend Newton Crum. Many thanks.
Having insured boats with you for many years and never had to make a claim, I have unfortunately had two claims in under a year, both have been dealt with in an extremely helpful and efficient manner, no fuss, delay or prevarication. Linda has always been wonderfully clear, helpful and efficient. Thank you again.
This is the first time I have claimed on dinghy insurance and have found your communication and processes to be exceptionally clear, friendly and efficient - it has significantly reduced the stress I expected from this situation.
Your service is 100%, everything was easy. I never had to chase once. I only wish you did car insurance. Many thanks to the whole team.
We couldn't fault Newton Crum - Fantastic service - Thank you.
The claim was dealt with very quickly and efficiently. The communication from Linda was excellent.
Linda Ransom handled the claim throughout (with reference to Underwriters) and did so superbly. Highly professional yet friendly; prompt in all responses and willing to provide helpful advice, ensuring that the claim was quickly brought to a satisfactory conclusion. I could not have asked for more - Linda is a credit to your company.
I was both relieved & grateful for the helpful manner in which our claim was processed & resolved.
All staff are helpful as they are in all communications. I was very pleased with the way my claim was dealt with and would not consider any other insurance.
I was impressed by the professional way Linda Ransom dealt with my case. She was very patient and provided good advice that helped my claim and would be good advice for future accidents/claims. Please pass on my thanks.
All the people involved in my claim were extremely helpful and speedy in their responses. This is our second claim in our sailing history and it is so good to see standards are as high now as they were years ago. Many, many thanks.
I would like to thank you for the way my claim was dealt with, in particular Linda Ransom who was very helpful and dealt with my claim immediately. I can't imagine that it could have been done any better. I will definitely recommend you to others.
The Newton Crum claims service must be second to none. With the professional guidance from Linda Ransom the whole process was hassle free and dealt with at a pace to suit me. Thank you for all your help and assistance.
While I very rarely have had to make a claim for a boat, car or house I have found Newton Crum to be the most prompt and efficient in dealing with a claim. The email photo service is an excellent idea. With thanks.
An excellent hassle free service, I would highly recommend to others to use Newton Crum. Have been a customer for many years and always found the staff to be really helpful about any question. In claims both Poppy and Linda were very efficient and helpful.
Thank you for the opportunity to provide feedback on your claims service. I am still in shock and amazed as to the brilliant service and efficient way you dealt with my claim. With the service provided on this occasion I suggest you should now claim to be the best service of any business.
Linda Ransom is excellent. Newton Crum is the most efficient business I have ever dealt with. Thanks.
By far the best experience I have had in making a claim. Your staff were always very helpful and polite. All my queries were answered promptly and Linda Ransom was particularly helpful in handling my claim.
I am delighted with the way my claim was handled. I claimed on-line on bank holiday Monday, claim was approved Tuesday. Replacements were received on Thursday, receipt was emailed to you and my cheque arrived in the post on Saturday. Excellent (and I was able to sail the weekend!) Thank you!
The speed and efficiency in dealing with claims is commendable. It is good to know in times of distress, your service is quick and uncomplicated
I have nothing but praise for the way you have handled the whole claim, when my boat insurance is due for renewal I will be contacting you for a quotation
The claim was handled efficiently + professionally all my questions were dealt with at once. My main contact was Miss Moore. She was a pleasure to deal with, a credit to your company. Thank you for making a difficult time as easy as possible
I should like to record my appreciation for the prompt, efficient and pleasant manner with which my claim was treated, and I shall have no hesitation in recommending you in future, thank you
your staff were excellent, very sympathetic and helpful. I have never needed to claim in 20 years of sailing and I was very apprehensive but your service was first class and thanks to your help I am now 'back on the water'.
A first class plus/5 star plus service. Absolutely super help from Mrs Ransom. Best Insurance service I have ever had (for all areas of insurance).
I had a couple of telephone conversations with Mrs Ransom who was very helpful and polite. She is a credit to your organisation in helping to make the claiming and replacement of lost/stolen items more straightforward
All correspondence & contact has been dealt with professionally, promptly & politely. Your company has been a pleasure to deal with and I have already recommended you to others. Thank you.
At the time I issued my claim I was unable to find our policy details, your staff at Westcliff on Sea were extremely efficient + reassuring. Miss L Moore has been superb in speed and accuracy dealing with us by letter, email or phone. We are pleasantly surprised at the ease & speed of the entire process, thank you!
Newton Crum, you have exceeded my expectations, an absolutely faultless service, fast efficient and friendly. I dealt with Mrs L Ransom who was very helpful and made the whole claims experience a breeze. Thank you
This is our first boat- of our own though we have loads of experience- therefore our first claim, my son was so disappointed at the accident, however your company was so helpful and the cheque received so quickly was a real bonus. Thank you very much and hopefully we won't be in touch again- till next time!
Absolutely excellent service - first rate. This is the first time I have had a claim and I was very impressed. I will recommend you. Thank you.