01424 718800 - Narrowboat/Yacht/Motorboat
01702 710041 - Dinghy/Sailboard/Small Powercraft
63rd year providing better & faster service remains our main priority as the majority of our business comes from personal recommendation including over 93,000 owners whose claims we dealt with, i.e.
"Absolutely excellent service - first rate. This is the first time I have had a claim and I was very impressed. Thank you."
"Better than any other insurer. Your service is like a breath of fresh air. I shall continue to recommend you at every opportunity."
"The courtesy shown when speaking to you by telephone and in correspondence, plus your prompt action in dealing with my claim, speaks highly for your company and its service, I wish other areas of British Industry and Commerce had the same attitude"
"My only previous claim to Newton Crum was in the 1970's and I was impressed with the response and service then. I am pleased to find nothing has changed over the years. More than can be said for most insurance and financial companies. Your approach to my latest claim involving recovery from a third party, was positive, logical and successful. Thank you."
........plus 10's of thousands more happy claimant letters of thanks.
Terms of Business
Operation: Newton Crum Insurance Agents LTD is an old established firm specializing in private craft insurance with a top reputation for claim settlement. We administer insurance on behalf of Lloyd's Underwriters including the collection & processing of premiums as agent for Underwriters under risk transfer arrangement - premiums received are deemed transferred to Underwriters immediately on receipt. Where we are unable to quote ourselves we will, unless you request us not to, forward the details you provided to Nautical Insurance Services Ltd., a completely separate firm who have access to other insurance options so may be able to provide quotations where we cannot. If so, they will contact you direct and from that point on handle all aspects of quotation, processing and administration, claims & answering any questions direct to you without reference back to us.
Your obligations: You must disclose all relevant facts making sure your answers are factually correct on all communications including proposal & renewals however submitted. That includes immediate notification of any change in details once insured such as change of mooring. You may not be covered by insurance if you do not comply. We provide a specimen policy, please read through proposal form, quotation and specimen policy carefully as they form the basis of the contract, to make sure you comply with all requirements and the policy covers all your needs.
Claims: We ensure claims are handled fairly, properly & quickly by our own in-house dedicated claims department acting on behalf of Underwriters full details with every policy. Underwriters will not unreasonably reject a claim but will take all circumstances into account.
Fees & charges: The rates shown on our quotations are always fully inclusive of Insurance Premium Tax and charges including our separate £12 fee covering processing of documentation, copies, amendments & payment processing costs.
Cancellation/Refunds/Cooling off provision: Please refer to the policy wording provided with each quotation &/or on website which provide the full details applicable to that particular scheme.
Data protection: We comply with current Data Protection legislation in our need to process your personal (including sensitive) data & it is only on this basis we agree to act, such including claim processing which may require enquiry to law enforcement, government, survey or claim investigation offices. You have a right to see certain personal information we hold subject to expenses fee, contact "Data Controller" at Droxford House address.
Complaints: We sincerely hope you will never need to complain but should you feel that necessary we have a simple complaints procedure. First put the details of your complaint by email (firstname.lastname@example.org) or post to ‘Complaints Manager' at the address you have been dealing with and it will be replied to within 2 working days. If you are not satisfied with that reply please state the reasons with a request for a Director to reply within 3 working days. If still unable to resolve the situation & you wish to make a formal complaint you can do so at any time by referring the matter to Complaints & Advisory Department, Lloyd's, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN or Tel: 020 7327 5693 or email@example.com. If they are unable to resolve your complaint it may be possible for you to refer then to the Financial Ombudsman Services, details of which will be supplied at appropriate time.
Renewals: We will use our best endeavours to contact you to ask if you wish to renew, but no insurance will be renewed or extended nor monies taken without your prior instruction.
Law & Jurisdiction: the policy is subject to English law & the English Court has exclusive jurisdiction over any dispute arising.
About our insurance services
Newton Crum Insurance Agents Ltd.
Reg. Office: Droxford House, Charles Road, St. Leonards-on-Sea, East Sussex, TN38 OJU
also at: 839 London Road, Westcliff-on-Sea, Essex, SSO 9TE
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial conduct. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose Products do we offer?
We only offer products from a single Lloyd's Underwriter
3. Which service will we provide you with?
You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you pay for our services?
The rates shown on our quotations are always fully inclusive of Insurance Premium Tax (if applicable) and charges including our separate £12 fee covering processing of documentation, copies, amendments & payment processing costs.
5. Who regulates us?
Newton Crum Insurance Agents Ltd., addresses as above, is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 307035. You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk or by contacting the FCA on 0800 111 6768. Our permitted business activity is: arranging and assisting in the administration and performance of a non investment insurance contract being a Regulated Activity.
6. Ownership of Newton Crum Insurance Agents Ltd. (NCIAL)
Newton Crum Insurance Agents Ltd is a privately owned Limited Company.
7. What to do if you have a complaint
We sincerely hope that you won't need this but nevertheless we set out the simple to follow procedure above.
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
Private yacht insurance is not covered by the Financial Services Compensation Scheme.
Please read to make certain the services we offer meet your requirements.
Newton Crum Insurance Agents Ltd. Droxford House, Charles Road,
St. Leonards, East Sussex, TN38 0JU
Authorised and regulated by the Financial Conduct Authority