Claim Settlement Questionnaire

Claim Settlement Questionnaire

Our aim is always to provide the best claim service possible so feedback from clients is very important, especially with any suggestions or recommendations. We therefore ask if you could take a few moments to complete the following questionnaire.

    Was the yellow sheet about claims that is sent out with every policy & renewal helpful in knowing what to do when the loss occurred?
    YesNo

    Were our initial advices to you (telephone – email – letter) on making the claim clear & easy to follow?
    YesNo

    If you requested a paper claim form, was this dispatched to you within one working day?
    YesNo

    If you completed the internet claim form, did you receive a response within one working day?
    YesNo

    Was our overall claim procedure helpful and friendly?
    YesNo

    Was the settlement payment made within 24 hours of agreement?
    YesNo
    If not, was the reason for the delay our fault or some procedure we could improve on? Please explain below.

    If you have made claims with other insurers, was our claims service as good or better?
    YesNo

    Do you consider the policy provided value for money?
    YesNo

    Please note below any comments or suggestions or if any member of staff was particularly helpful, or if you have any questions, please ask them here:

    “Superb service – thank you Linda – you were so efficient & my son was able to get back on the water the next weekend. Really impressed. Thank you.”