Testimonial

Testimonial Form

Our aim is always to provide the best claim service possible so feedback from clients is very important, especially with any suggestions or recommendations. We therefore ask if you could take a few moments to complete the following questionnaire.

    Was the yellow sheet about claims that is sent out with every policy & renewal helpful in knowing what to do when the loss occurred?
    YesNo
    Were our initial advices to you (telephone – email – letter) on making the claim clear & easy to follow?
    YesNo
    If you requested a paper claim form, was this dispatched to you within one working day?
    YesNo
    If you completed the internet claim form, did you receive a response within one working day?
    YesNo
    Was the settlement payment made within 24 hours of agreement? If not, was the reason for the delay our fault or some procedure we could improve on? Please explain if so.
    YesNo
    If you have made claims with other insurers, was our claims service as good?
    YesNo
    Do you consider the policy provided value for money?
    YesNo
    Please note below any comments or suggestions or if any member of staff was particularly helpful, or if you have any questions, please ask them here:

    By submitting the form you consent to be contacted by Newton Crum using the details provided and understand that your testimonial may be used on the website or elsewhere.

    “This was a first claim I have made and I needed to speak to someone. Your colleague Linda Ransom could not have been more helpful. Communication by e-mail and letter was timely and professional. Thank you very much – a first class service.”