Was the yellow sheet about claims that is sent out with every policy & renewal helpful in knowing what to do when the loss occurred?
YesNo

Were our initial advices to you (telephone – email – letter) on making the claim clear & easy to follow?
YesNo

If you requested a paper claim form, was this dispatched to you within one working day?
YesNo

If you completed the internet claim form, did you receive a response within one working day?
YesNo

Was our overall claim procedure helpful and friendly?
YesNo

Was the settlement payment made within 24 hours of agreement?
YesNo
If not, was the reason for the delay our fault or some procedure we could improve on? Please explain below.

If you have made claims with other insurers, was our claims service as good or better?
YesNo

Do you consider the policy provided value for money?
YesNo

Please note below any comments or suggestions or if any member of staff was particularly helpful, or if you have any questions, please ask them here: